India remains BPO leader
Indias domination in the business process outsourcing BPO sector continues with six of its cities featuring among the top eight emerging global outsourcing cities. Bangalore, Chennai, Delhi National Capital Region, Hyderabad, Mumbai and Pune are the six Indian cities among the eight global outsourcing cities, says a study by CyberMedia Global Services and Tholons, a global investment advisory firm. Dublin Ireland and Makati City The Philippines are the two other cities. Indias representation in the top 50 Emerging Global Outsourcing cities has grown to four, from last years three, with the addition of Jaipur to the list at number 31.
For the call center and BPO industry we have customer-interactive solutions, where we focus on various modules of customer interaction channels. Our integrated solutions across various communication modes are effective in building a strong call center set up.
Currently, we are focusing on virtualized contact center solutions that create one logical center out of various locations where the clients are present. With our solution clients can integrate operations across various locations. We are also working on workforce optimization. It enables the clients to ensure that their agents are cost effective, maintain the right quality standards and improve knowledge and skill-sets of the agents in a lesser period of time. We help the contact centers evolve blended service delivery models.
Apart from this, we offer a standard set of building blocks for setting up a contact center. Other solutions include contact center integration, speech activation, automated IVR and self-service.